CTS Program - Schedule

Virtual Session 1 – January 27

9-9:30 a.m.                                                             2021 Travel Outlook + Customer Service Update
Berkeley Young
10-11 a.m. Pandemic Travel Update Panel
A panel of experts from around the state will offer an update on air travel, festivals, restaurants, attractions, Mardi Gras and hurricane recovery in Southwest Louisiana.
11:30 a.m.-12:30 p.m. What’s Ahead for LOT and CRT?
Lt. Governor Billy Nungesser, Doug Bourgeois


Virtual Session 2 – April 7

1-2 p.m.                                                                                    How to Bring Meaning to your Work in the New Normal
Justin Jones-Fosu will lead a session on developing a mindset centered more on making meaningful progress over being busy. He will help front line workers with prioritizing to accomplish their biggest tasks.
2:30-3:30 p.m. Finding and Using your Louisiana Resources
Theresa Overby and Laine Garner will walk travel counselors through digital and printed resources to enhance the visitor’s experience.


Session 3 – August 25

Time TBD                                                                                      Lunch & Learn
During the Lt. Governor’s Travel Summit in New Orleans, customer service expert Rita Suiter will join welcome center representatives from the Southeastern U.S. to discuss the changing expectations of travelers in 2021.


Virtual Session 4 – November 3

10-11 a.m.                                                 Why is Travel Important to my Community?
LTA staff and CVB leadership will discuss the community importance of frontline hospitality workers. How does my job matter to elected officials?
*Certification Test administered immediately following